Learn why last-mile delivery is crucial for customer satisfaction and how logistics companies can improve this critical stage.
The last mile — the final step in delivering goods to the customer — is often the most challenging and expensive part of logistics. It accounts for nearly 53% of total shipping costs, yet it’s the stage customers remember most.
A delayed or failed last-mile delivery can damage customer trust, while a fast, reliable delivery can turn first-time buyers into loyal clients. Factors like traffic congestion, incorrect addresses, and failed delivery attempts can complicate this process.
To overcome these challenges, logistics companies are adopting route optimization, local fulfillment centers, and flexible delivery windows. Real-time notifications also allow customers to track their packages and prepare for their arrival.
We prioritize the last mile by combining technology with human expertise, ensuring packages arrive on time and in perfect condition.